The City of Kitchener is building a city for everyone where, together, we take care of the world around us – and each other. We want to make sure we’re providing programs and services that are valuable to everyone in our city. Tell us about yourself by February 28 to be entered to win one of 4 $250 credits towards City program(s) of your choice. In ActiveNet > My Account > Click on “Update account creation questions to win!”

Refund Statement:

A 100% refund will be given if you withdraw from a program more than 7 days before the first day of the program.
NO REFUND will be given if a request to withdraw is made less than 7 days prior to the first day of the program (exceptions may apply see below).
Refunds will only be given in the same form as payment made.
Cash refunds over $20.00 will be refunded by cheque.
If credit is left on an account, the credit will expire after three years.
PLEASE NOTE: Certain programs/activities (including single visits) may have its own specific refund policy. Please review the activity descriptions and/or notes carefully.
PLEASE NOTE: Full refunds for Summer Camps are only available for cancellations received before June 15th. Refunds for cancellations to these camps made after June 15th are available for special circumstances (e.g. medical, transfers) as authorized by the program coordinator.

If you have any questions please contact the city facility associated with the program.