Refund Statement:

A 100% refund will be given if you withdraw from a program more than 7 days before the first day of the program.
NO REFUND will be given if a request to withdraw is made less than 7 days prior to the first day of the program (exceptions may apply see below).
Please note that in-person or over-the-phone refunds will be returned to the original method of payment. Online withdrawals will default to a credit on your account unless you select your credit card from the drop-down menu.
Cash refunds over $20.00 will be refunded by cheque.
If credit is left on an account, the credit will expire after three years.
PLEASE NOTE: Certain programs/activities (including single visits) may have its own specific refund policy. Please review the activity descriptions and/or notes carefully.
PLEASE NOTE: Full refunds for Summer Camps are only available for cancellations received before June 15th. Refunds for cancellations to these camps made after June 15th are available for special circumstances (e.g. medical, transfers) as authorized by the program coordinator.

If you have any questions please contact the city facility associated with the program.

Credit Card transactions will appear on your statement as either:

ACT*Kitchener Prog Reg, ACT CityofKitchener or ACTIVE

Get information for new programs, events and more on MyKitchener! Visit www.kitchener.ca/MyKitchener to create a MyKitchener account today.

Corporation of the City of Kitchener - HST 122016769 RT0001

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