Please ensure this receipt accurately reflects the programs / services requested. Contact us if there are any discrepancies at 905-615-4100.

Declined Payments

Payments that have not been honoured by the bank must be rectified immediately upon notification by the City. The City reserves the right to cancel the Program/Membership/Facility Booking or to revoke privileges until full payment is received. A fee, in the amount established by the General Fees and Charges By-law, will be assessed for each returned payment.

Refund Requests

Please allow approximately four (4) weeks for processing a refund cheque. Refunds paid by credit card will appear on your next month’s statement.

Missed Class(es)

In the event that a participant is unable to attend a class, no make-up class or refund will be provided.

Cancellation of Program or Service by the City

In the event that a Program or service is cancelled by the City, every effort will be made to accommodate the participant in another Program or through another service. If there is no other Program or service which is satisfactory to the participant, a full refund of the cancelled portion of the Program or Membership will be provided.

Transfers and Withdrawals

The effective date of Withdrawal is the date of receipt of notice provided to the City, regardless of the date the participant actually ceased to attend.

Online – Timelines: Program withdrawals and transfers must be done five (5) days prior to the Program start date on activemississauga.ca.

All other requests must be done in person.

Exception: Withdrawals from programs that were paid by scheduled cheque(s) payment or Third Party paid Registrations must be done by the Customer Service Centre to ensure your cheque(s) are not processed.

In-Person Timelines: Transfers and withdrawals for Week-Long Camps and Workshops with five (5) or less scheduled classes (including Aquatic Leadership Programs), must occur at least five (5) calendar days prior to the Program start date.

Sport League Withdrawals may occur any time before 25% of the league dates have been played. The amount refunded will be the full fee for the program, less the 25% non-refundable deposit. All request must be directed to the Customer Service Centre.

Program transfers and withdrawals, with the above exceptions, may occur any time before the start of the 4th class from the date of registration.

In-Person Process: You may call the Customer Service Centre at 905-615-4100 to withdraw, visit your nearest Community Centre.

For Library programs/services, please contact your local branch.