Frequently Asked Questions
How do I select/de-select the automatic payment plan option when registering for a program?
How many accounts should each family have?
How do I create my Customer Account?
How do I add family members to my account?
What should I do if I forget my password?
Can I view Activities without registering?
Can I view a calendar of what Drop In Programs are available?
How do I register for an Activity?
How do I select/de-select the automatic payment plan option when registering for a program?
When registering for a program, if that program has a payment plan available it will be displayed at the shopping cart screen. If you would like to pay in full for the program, you can deselect the check box for this option at this stage of the registration process.
How many accounts should each family have?
We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household (main contact) and then add all family member names underneath the head of household after it has been established.
How do I create my Customer Account?
This is how you create an online registration account:
1) Click on the Create an Account link.
2) Fill out all required fields,(name, address, birth date, email address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account.
How do I add family members to my account?
You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
What should I do if I forget my password?
From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.
If after completing this procedure you are still experiencing difficulties, please contact our Customer Service Centre office at 905-615-4100 or active@mississauga.ca during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
Can I view Activities without registering?
Absolutely! Click on the activities tab at the top of the screen to view and search all of the activity that are offered.
Can I view a calendar of what Drop In Programs are available?
Absolutely! Click the Drop In Calendar tab at the top of the screen to view and search all of the Drop In Programs that are offered.
How do I register for an Activity?
Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Enroll/Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Email and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.