Thank you for choosing the Town of Ajax, Fitness & Health Centre for your fitness membership, personal training, fitness assessment or our New ARC Performance Pass. We are confident you will enjoy our exceptional facilities, outstanding programs and professional, certified fitness staff.

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GENERAL INFORMATION (applicable to all Membership types and the Performance Pass)

1. The Town is not responsible for lost or stolen items. All valuables should be locked in a locker with a strong lock that you provide. Lockers are for day use only. Locks left longer than 24 hours will be cut off.

2. Individuals found to be abusing privileges or not following posted rules may have their pass privileges revoked (at the discretion of staff).

3. All hours of operation are subject to change. Facility and Pool schedules are subject to change due to holidays, special events, programs or weather. Community Centres may close on statutory holidays, so look for holiday closure information. We reserve the right to close the facility for up to two weeks for annual maintenance. Your expiry date will be extended to reflect the annual maintenance closure.

4. The membership/pass areas have been secured for your benefit. Please do not allow other individuals to access this area when you open the entrance door with your security card. Membership/Pass photo ID/security cards are to be used by the Membership/Pass holder only.

5. Lost membership/pass/access cards must be reported immediately and a replacement card will be issued for $9.20 (+HST).

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FITNESS & HEALTH CENTRE MEMBERSHIPS

FHC, Combo, Group Fitness, Squash or Swim/Skate Memberships allow access to both the Ajax and McLean Fitness Centres and include public and lane swimming and public skating during designated times. Some conditions apply for access to the ARC Active Living space.

Ask for information about our Group Orientations, FREE Clinics as well as Personal Training and/or Fitness Appraisals.

PRE-AUTHORIZED DEBIT (PAD) PAID-MONTHLY MEMBERSHIPS

Those who have purchased a PAD Paid-Monthly membership, are under contract and have authorized the Town of Ajax (TOA) to debit your credit card or bank account for monthly payments as per your membership term and as noted on your receipt. A membership may ONLY be cancelled before the expiry date for medical or relocation reasons (see below), using the Membership Change/Hold/Cancellation form. If the PAD Agreement is cancelled, monthly payment is still required and an alternate method of payment must be provided. Missed payments result in membership suspension until the balance owing is paid. PAD monthly payments continue during suspension. . A $46 administration fee will apply to NSF or declined payments. Two defaults within a membership term will result in disqualification from the monthly payment plan option for the current membership and any future membership purchased. This remains in effect until TOA has received written notice to update/change payment method/details, and subject to notice of 10 business days. A Change/Hold/Cancellation form is available from the Ajax or McLean Community Centres or the Audley Recreation Centre.

You have certain rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your rights, you may contact your financial institution or visit www.payments.ca

PAD is NOT an option for the ARC Performance Pass.

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PERSONAL TRAINING & FITNESS APPRAISALS

24 hour notice is required for cancellation of a personal training session. If not, the fee of the session will be charged to the customer's account.

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MEMBERSHIP / PASS CANCELLATION

There will be no cancellations and/or refunds issued by the Town, with the exception of medical reasons (approved by the Active Living Supervisor) and relocation outside the Town of Ajax (proof of relocation must be submitted).

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MEMBERSHIP / PASS HOLDS

Passes can be put on Medical Hold. A Doctor’s note is required. Holds will start on the day the note is received. A second Doctor’s note is required to reactivate a pass, unless the return to activity date is stated on the original doctor’s note. Upon reactivation, the pass will be extended for the time that it was placed on hold.

Passes are not transferable.

Personal Holds: only Annual memberships can be put on hold for a minimum of 30 consecutive days to a maximum of 90 consecutive days; one hold per membership term.

Memberships are not transferable. Personal Holds are NOT an option for the ARC Performance Pass.

Pre-Authorized Debit (PAD) monthly membership payments will continue during the membership hold.

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BENEFITS OF RENEWING YOUR MEMBERSHIP

Approximately thirty days prior to your membership expiring, you will receive either a letter or an email notifying you of the upcoming expiry. If you renew your membership within thirty days following your membership expiry date and pay in full for your annual renewal you will receive a complimentary two months extension. If you renew and choose to pay monthly for your annual membership you will receive a complimentary one month extension.

This does NOT apply to the ARC Performance Pass.

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MEMBERSHIP REFERRALS

Refer a friend! With every new member you refer to our Fitness & Health Centres for an Annual Membership, a one month extension will be added to your own membership.

This does NOT apply to the ARC Performance Pass.

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BRING A GUEST

Introduce a friend to the benefits of fitness! With your membership or pass you can bring a guest one time for free! Refer to your Welcome Package for further details.

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ARC PERFORMANCE PASS

1. Pass is for ARC services ONLY. This includes the Core Performance Zone, Group Fitness space, existing Studio and ARC member change rooms.

2. Pass does not include the following ARC programming: Aqua Fitness classes, Drop-in sports, or registered Group Fitness classes.

3. Pass does not include fitness services at the Ajax Community Centre (ACC) or McLean Community Centre (MCC); public/lane swimming or Aqua Fitness classes at ACC/MCC; or public skating at ACC.

4. Pass is a 1 month term ONLY, active from date of purchase (no 6 or 12 month term option available).

5. Pass is sold and access to the space is 1 month at a time.

6. Youth (13-17yrs) must successfully complete an orientation with fitness staff to purchase a pass.

7. Use of the ARC pool ONLY during designated public and lane swim times.

8. Pre-authorized debit (PAD) is not an available payment option for this Pass.

9. Offer may not be combined with any other discount, including Senior and/or Student discounts.

10. ARC Performance Pass is eligible for Financial Assistance.

HST# 106984404RT0001