POLICY REVIEW:

1. General Refunds - the program fee will be refunded (less a $20.00 processing fee per child), when the Aquatic Manager is notified in writing no later than one week prior to the first lesson. Between this time and the start of the session, a refund will be given (less the processing fee) from the point at which the spot is filled. This may or may not be possible.
2. Refunds for Medical Reasons - requests for a refund will be considered when the swimmer will miss 4 or more classes due to the illness/injury and you need to withdraw your child from the rest of the session as a result. The program fee will be credited to your account (less a $20.00 processing fee per child), from the point at which the Aquatic Manager is notified in writing. Requests must be accompanied by a doctor's note.
3. Class Cancellations - all classes are subject to cancellation if registration is insufficient. You would be notified in this event and no charge would apply.
4. Make-Up Classes - missed classes cannot be made up for any reason. In the event of a pool closure, a dry land lesson will be provided. If this is not possible, a credit to your account will be made.
5. Changing Classes After Registration - after registration, there is a $10.00 fee to change the day/time you have registered for.
6. Children 10 years and under must be directly accompanied at all times while at the facility.
7. There is a BATHING CAP POLICY in effect at our pool. All swimmers whose hair is longer than shoulder length must wear a bathing cap in the pool. Ponytails and buns do not eliminate the need for a cap. We ask that all swimmers bring their own bathing cap. They may also be purchased through the pool office.
8. Parking: there is metered parking in front of Holland Bloorview. On-site parking $2.00 per half hour, or you can park at the Pay & Display spots just beyond our parking lot at their posted rates.
9. No diapers in the pool please. A pool pant - Gabbys, Kushies, Little Swimmers, etc.- under a bathing suit - bathing suit acts as a second layer of protection - instead please.
10. There is no viewing area offered for programs running in our therapy pool.
Swimming Lessons - should your swimmer not be able to perform the skills necessary for the level in which they are registered, Holland Bloorview Aquatic Centre reserves the right to transfer your swimmer to the appropriate level. If this change is not possible due to space availability, Holland Bloorview Aquatic Centre will refund the class cost less the cost of any classes attended.
Notice of Collection
The personal information you give us on this form helps us provide you with services at Holland Bloorview. We collect, use and share this information under the authority of the Public Hospitals Act. If you have questions, please contact the privacy office at 416-425-6220 ext. 3467 or privacy@hollandbloorview.ca.

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