We want you to enjoy your experience with us, however in the event that you need to request a refund, the following policies will apply. Please allow 3 to 4 weeks for processing of a refund cheque. Payments made by debit, cash, cheque or credit card will be refunded by cheque or account credit.

Admission Passes

1-month, 3-month, 6-month, Annual and Aquatic season passes are non-refundable and non-transferrable.

10 and 20 pass packages are non-refundable.

Annual passes may be temporarily suspended for up to two months. Please see staff for details.

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Camps, Workshops, Out-Trips and Special Events

Due to the nature of these programs, if you need to cancel a registration please be sure to notify us 5 days before the start date of the program. If less than 5 days’ notice is given, a 50% refund will be issued. No refund will be given if notification is given on or after the start date of the program.

Cookie Monster Preschool

If you need to withdraw from Cookie Monster Preschool, we require 30 days’ written notice. If we are given less than 30 days’ written notice, one month’s fee will be withheld in lieu of notice. Refunds do not include the $25 registration fee.

Single Session/One Day Programs

If you need to withdraw from a single session/one day program, we require 2 days’ notice for a refund or a transfer into another program.

Registered programs including swimming lessons (not including Cookie Monster Preschool)

Unless otherwise specified, a full refund will be issued if you withdraw prior to the start of the first class. If you find that the class you registered for is not what you expected and you want to cancel, please make sure you call before the start of the third class and we will refund you for the remaining sessions. No refunds are given after the third class.