Refund Policy

We want you to enjoy your experience with us, however in the event that you need to request a refund, the following policies will apply.

Please allow 3 to 4 weeks for processing a refund cheque. Payments made by debit or cash will be refunded by cheque or account credit.

Admission Passes: 1 month, 3 month, 6 month, Annual and Aquatic season passes are non refundable and non transferrable.

10 and 20 pass packages are non refundable.

Annual passes may be temporarily suspended for up to two months. Please see staff for details.

Camps, Workshops, Out Trips and Special Events: Due to the nature of these programs, if you need to cancel a registration please be sure to notify us 5 days before the start of the program. If less than 5 days' notice is given, a 50% refund will be issued.

No refund will be given if notification is given on, or after, the start date of the program.

Cookie Monster Preschool: If you need to withdraw from Cookie Monster Preschool, we will require 30 days' written notice. If we are given less than 30 days' written notice, one month's fee will be withheld in lieu of notice.

Refunds do not include the $25 registration fee.

Single Session/One Day Programs: If you need to withdraw from a single session/one day program, we require 2 days' notice for a refund or a transfer into another program.

Partnership programs may have a different refund policy.

Registered programs including swimming lessons Unless otherwise specified, a full refund will be issued if you withdraw prior to the start of the first class. If you find that the class you registration for is not what you expected and you want to cancel, please make sure you call before the start of the third class and we will refund you for the remaining session. No refunds are given after the third class.________________________________________________________________Program cancellations Some programs are cancelled due to insufficient enrollment. Should we cancel a program, your preference of a full refund, credit on account, or enrollment in another available program will be made.