Frequently Asked Questions
How do I create my Customer Account?
How do I add family members to my account?
How many accounts should each family have?
How do I register for an Activity?
What should I do if I forget my password?
Are Family Discounts Available?
Which browsers are compatible with RECconnect?
Can I view Activities without registering?
How do I create my Customer Account?
Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.
This is how you create an online registration account:
1) Click on the Request Account button.
2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the initial online registration account request form and include all family members and details.
3) You will be notified by email when your information has been submitted. Prior to approval, proof of residency is required. Please provide photo identification stating your permanent address. A utility bill stating name and full mailing address will also be accepted and must accompany one piece of identification.
How do I add family members to my account?
You may add family members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You can update your family account by calling 576-8499 or going in person to the H.G.R. Mews Community Centre.
How many accounts should each family have?
We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
How do I register for an Activity?
Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, please email recreation@stjohns.ca during regular business hours.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
What should I do if I forget my password?
When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you may be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please email recreation@stjohns.ca during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
Are Family Discounts Available?
Families registering more than 2 children for the same program can apply for a family discount of 20% for the third and all subsequent children. (For Day Camp and Activity Centre Programs children must be registered within the same week. For swimming lessons, children must be registered in the same class at the same time, same day). A refund request form (available at www.stjohns.ca) must be completed by the client and submitted before the program end date to be reimbursed the family discount.
Which browsers are compatible with RECconnect?
RECconnect works with Internet Explorer 10 or 11, Chrome(latest version) and Apple Safari (on iOS Devices). You can use Safari on Leopard OS for Mac and all versions of Firefox but you may encounter issues in some cases as these have not been tested.
Can I view Activities without registering?
You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.