Camp Thunderbird Summer Camp Registration, Refund & Cancellation Policies

Registration Policy
The customer agrees that by completing registration and making payment into a single activity or multiple activities with the YMCA-YWCA that they immediately become subject to the activity or program specific cancellation and refund policy.
Camp Cancellation and Refund Policy

Cancellations must be received 30 days before the start of the camp session to be cancelled. All cancellations are subject to a 25% administration fee of the total camp cost including future payments. If less than 30 days notice is received, fees are non-refundable. All requests must be submitted by email to registration@vancouverislandy.ca. This includes all non-medical refund requests including but not limited to those due to camp space being unavailable for friends, siblings, and/or due to other summer opportunities becoming available outside of Camp Thunderbird programs. The YMCA-YWCA of Vancouver Island follows all Public Health Officer orders.
Medical cancellations will qualify for a refund of the unused portion of the program, less a $50 administration fee. In some cases, a doctor’s note will be required, at the discretion of the Camp Managers.
No refunds will be issued in instances where a camper is removed during a camp program at the choice or request of the camper or camper's parent(s)/guardian(s) or is dismissed from camp for contravention of the camp commitment.

Downtown Y & Westhills Y Refund & Cancellation Policies

Advanced Aquatics, Fitness Leadership Programs, Workshops and Children/Youth Programs

Cancellations must be made by email to Registration Services registration@vancouverislandy.ca 7 days before the start of the course to receive a full refund. Cancellations made less than 7 days before the start of the course will be refunded less an administration fee of 40% of the full fee. Transfer requests (moving to another offering of the same course/program) must be made by email to Registration Services registration@vancouverislandy.ca 7 days before the start of the course. Transfer requests made within 7 days will be considered on a case-by-case basis and are not guaranteed to be accommodated. If a transfer request is granted and a subsequent cancellation of the new course is requested, a refund will be issued less an administration fee of 40% of the full fee.

Private (& Semi Private) Swim Lessons/Personal Coaching/Small Group Training

No refunds will be provided for cancellations except medical refunds (see below).Make-up lessons/sessions will only be available when participant is required to miss a scheduled lesson/session due to illness; only one lesson/session per set can be re-scheduled. Re-scheduled lessons/sessions are not guaranteed to be available during day/time of missed lesson/session.

Course Materials/Manuals

There are no refunds for course materials or manuals once they have been provided to a participant.

Insufficient Registration

Courses/workshops cancelled by the Y due to insufficient registration will receive a full refund.

Medical Refunds

Cancellations will not be refunded after a course begins unless a medical note is provided; the refund will be pro-rated.