Town of Whitby Refund Policy and/or Withdrawing from a course:

A full refund will be issued for any program cancelled by the Town. If a participant withdraws from a program, prior to the start date, a refund will be provided subject to an administration fee. After a program has started, participants can request that a pro-rated credit be applied to their account. Alternatively, a pro-rated refund can be issued and is subject to an administration fee. To withdraw from a course, please call our Customer Service Centre at 905.666.1991 or visit a registration centre.

Camps/Workshops: Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of a program. A full credit, subject to an administration fee, will be provided. A $10 fee is applied to all course withdrawals.

Missed Classes

In the event that a customer is unable to attend a class, makeup class(es) will not be offered.

Station Gallery Refund Policy

If a registrant withdraws from a program more than 7 days prior to the start date, a full credit/refund will be issued. If a registrant withdraws 3-7 days prior to the start date, a credit in the amount of the course coast, minus a $20 administration fee will be issued to the participants account. There will be no refunds to participants who withdraw 48 hours or less prior to program start date.

Station Gallery Camp Cancellation Policy – (full week March Break and Summer Camp Sessions)

Station Gallery must be notified of any camp cancellations more than 30 days prior to the session start date for a full credit/refund to be issued without a penalty. Cancellations with less than 30 days notice will be subject to a $30 administrative fee. There are NO REFUNDS for cancellations requested 7 days or less prior to a session start date *In some cases, registration fees for programs may be transferable; contact Station Gallery for more details.

**Withdrawals, refunds and transfers cannot be processed in your online account. For assistance please call or visit one of our registration locations.**