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Account Creation

Q: What should I do if I forget my password/or have never logged on before?

A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account/that we have in file for you. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact 905.666.1991 or getactive@whitby.ca and a member of our staff will assist you.

*Please DO NOT create another Customer Account

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575 Rossland Road East
Whitby, Ontario, L1N 2M8
Contact us for more information:
Tel. 905.655.2010
Email: getactive@whitby.ca
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