PROGRAM WITHDRAWAL POLICY
If you wish to withdraw a participant from a program, you can do so by accessing the participant’s Registration History via your MY Y Account or by submitting your request to withdraw by email to register@ymcagta.org.
Withdrawals that are processed online or requested by email 10 days before the start of the program will receive a refund minus an administration fee of 10% per program being withdrawn.
Withdrawal requests received with less than 10 days’ notice will receive a refund minus an administration fee of 50% of the cost of the program being cancelled. These requests must be submitted by email to register@ymcagta.org.
A doctor's note is required for any withdrawal due to medical reasons. Refunds are not granted for inclement weather. Any request received after the start of the course will be reviewed on a case by case basis. Refunds take 2-3 weeks to process.
PROGRAM TRANSFER POLICY
If you wish to transfer a participant from a program, you can do so by accessing the participant’s Registration History via your MY Y Account or by submitting your request to transfer by email to register@ymcagta.org.
Transfers must be processed online or requested by email 10 days before the start of the program. Transfer requests received with less than 10 days’ notice will be treated as a withdrawal and will receive a refund minus an administration fee of 50% of the cost of the program being withdrawn. These requests must be submitted by email to register@ymcagta.org.
A doctor's note is required for any transfer due to medical reasons.
