PROGRAM WITHDRAWAL POLICY
To withdraw a participant from a program, you can do so by accessing the participant’s Registration History via your MY Y Account or by submitting your request to withdraw by email to register@ymcagta.org.
Withdrawal’s that are processed online or requested by email 10 days before the start of the program will receive a refund minus an administration fee of 10% per program being withdrawn. Withdrawal requests received with less than 10 days’ notice will receive a refund minus an administration fee of 50% of the cost of the program being cancelled. These requests must be submitted by email to register@ymcagta.org.
GOVERNMENT CHILD CARE FEE ASSISTANCE (SUBSIDY)
To withdraw a participant from a program, you must submit your request to withdraw by email to register@ymcagta.org with at least 10 days’ notice prior to the session start date.
A doctor's note is required for any withdrawal due to medical reasons. Refunds are not granted for inclement weather. Any request received after the start of the course will be reviewed on a case by case basis. Refunds take 2-3 weeks to process.
PROGRAM TRANSFER POLICY
To transfer a participant from a program, you can do so by accessing the participant’s Registration History via your MY Y Account or by submitting your request to transfer by email to register@ymcagta.org.
Transfers must be processed online or requested by email 10 days before the start of the program. Transfer requests received with less than 10 days’ notice will be treated as a withdrawal and will receive a refund minus an administration fee of 50% of the cost of the program being withdrawn. These requests must be submitted by email to register@ymcagta.org.
DISCLAIMER
The YMCA reserves the right to amend a Registrant’s registration if we are unable to confirm where applicable the Registrant’s assisted rate, we will bill at the full cost of the program.
All Programs are subject to change or cancellation due to low enrolment or other unforeseen circumstances that are prohibitive to the operation of the Program. In these cases, you will receive a full refund of your fees paid.
The YMCA further reserves the right not admit or assume responsibility of a participant, if participant’s medical information is not completed and if the authorization is not signed by the parent/guardian and returned to the YMCA prior to the commencement of the registered program.
