Refunds / Cancellations

Unless otherwise specified, refunds for programs already in progress will be issued within the first 2 weeks or two classes. There will be no make-up classes or refunds due to absenteeism, emergency or maintenance closures. A $15 administrative fee will be deducted for all refunds.

After 2 weeks, refunds may be issued due to extreme circumstances. Written documentation may be required.

Refunds for certification programs will only be issued when the Welcome Desk receives notice of cancellation at least 5 business days prior to the course start date. This is due to financial commitments to the instructor, the certification governing body, and the 100% attendance requirement.

Summer Camps

We recognize that life is full of surprises, but we also have obligations to our staff and suppliers. Camps fees can be refunded less a $20 administration fee up until June 1. Between June 1 and 2 weeks prior to your child’s camp the administration fee will rise to $50. Camp fees become non-refundable 2 weeks prior to the camp start date.

Goodman Group

All registrations for Goodman Group courses are non-refundable. For more information, please contact prodev@brocku.ca

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