REFUND POLICY
A refund/credit or family discount will only be considered if requested in writing, on Refund application fourteen (14) days prior to the start date of the program or rental. Telephone or general e-mail requests cannot be accepted. If less than fourteen (14) days, a refund or credit may only be issued for a medical reason which prohibits continued participation in the program. A medical note must accompany the Refund application and must be submitted prior to the program end date.
After School Programs: A withdrawal and refund/credit must be requested in writing by the 1st of the month to be effective the 1st of the following month. A $100 non-refundable deposit per child will be deducted from the ASP Program refund request. Telephone or general e-mail requests cannot be accepted.
Camps: A $25 non-refundable deposit per child per week will be deducted for all daycamp refund requests. Please include copy of receipt with your request. Submission of the Refund application does not automatically guarantee a refund.
Please note: Credits are valid for twelve (12) calendar months from the time they were issued. After this period they will be removed from the account. Refunds or credits will not be issued for classes missed due to illness; lost or stolen passes or requests submitted after the program end dates. Refunds for payments made by credit card will be refunded to the same credit card. Refunds for payments made by cash, cheque or debit will be refunded by cheque only. Please allow 4-6 weeks.
NSF Cheques: A $20.00 fee will be charged on all NSF cheques.
The refund application form can be found at www.stjohns.ca/forms/application-refund-credit-transfer-or-family-discount or is available at the H.G.R. Mews Community Centre and the Paul Reynolds Community Centre.
For swim lessons missed due to circumstances beyond our control, two free swim passes will be provided for one missed lesson; four passes will be provided for two missed lessons. If three or more lessons are missed, a credit will be applied to the account.
For lessons missed due to circumstances beyond our control (weather, pool fouling, etc.), the following policy noted will apply. If one lesson is missed, two free swim passes will be given to participants at the end of the set. If two lessons are missed, four free swim passes will be given to participants at the end of the set. If three or more lessons are missed, a Recreation Division credit will be placed on the account for all missed lessons. Free swim passes will not be issued. Private lessons will always be credited for any number of lessons that may be missed due to circumstances beyond our control.
Waitlists for Registered Programs
Program space is limited for registered programs. A waitlist will be utilized to determine demand for programs. When a space becomes available all customers on the waitlist will receive an e-mail notification and the waitlist will be deleted from our system. Registration will be accommodated on a first come, first served basis. If sufficient space and resources are available, additional programs or classes may be added.
Customers are encouraged to regularly check for available spaces in all programs on RECconnect at (www.stjohns.ca) or by calling (709)576-8499 or 576-8631.

Donations

This receipt does not qualify for a tax receipt. If making a donation of $20.00 or more and you wish to receive an Official Tax Receipt, please contact real@stjohns.ca or call 709-576-2574.

To ensure the safety and enjoyment of all, patrons of City of St. John's facilities and programs are expected to display safe, responsible behavior. City staff will use discretion to address unacceptable behavior causing harm to self, others, property or program quality. Patrons are expected to adhere to the Recreation Division's Code of Conduct available online, from program staff or at the front desk of the facility.

Note: Early entry to party space is not permitted.

Please note that effective October 22, anyone age 19 and over is required to show proof of COVID-19 vaccination upon entry to any City of St. John’s Facility or Program. Children and Youth up to and including 18 years of age are not required to show proof when participating in Recreation activities.

Proof of Vaccination can be provided by a QR code (either on the NLVaxApp, or a printed copy), or presenting the “COVID-19 Vaccine Aftercare & Immunization Record.

In addition to the above, identification must be provided and must include a photo. If you are 19 years of age or older and do not have photo identification, you can present two pieces of non-photo identification that include your name and at least one must have your date of birth. You can use the original version of your identification (card, paper or digital). You can also use a clear photocopy, photo or screenshot. Your name on your identification must match the name on your proof of vaccination. If it does not, the business or organization may request a second piece of identification. If the QR code is not available (either paper or application), we also accept the ‘COVID-19 Vaccine Aftercare and Immunization Record’. This does have a date of vaccination written on it that can be reviewed to ensure the patron meets the 2-week waiting period after the second vaccine.